two women in white drinking coffee in mugs

10 Common Communication Mistakes and How to Fix Them

Treasa EdmondCommunication Leave a Comment

Communication is super important when dealing with clients. In fact, it’s one of the keys to building strong client relationships and ensuring that projects meet the client’s expectations. But even experienced freelancers and small business owners can make communication mistakes that lead to misunderstandings, delays, and project failure. Let’s talk about ten common communication mistakes that freelancers and small business …

people working in office

Don’t Overpromise and Underdeliver: How to Manage Client Expectations

Treasa EdmondClient Management, Communication Leave a Comment

“This isn’t the quality of work I was expecting.” “We’d hoped you would be closer to done by this point.” “Honestly, this work isn’t up to par with what’s in your portfolio.” These are words you never want to hear from your clients. One of the biggest causes of client dissatisfaction is when you overpromise and underdeliver. Managing client expectations …

woman in teal t-shirt sitting beside woman in suit jacket

5 Essential Client Management Skills Every Freelancer Needs

Treasa EdmondCommunication, Client Management Leave a Comment

Welcome, fellow freelancers! As someone who’s been in the freelancing game for a while now, I’ve learned a thing or two about client management. And let’s be real. Every once in a while you’ll get a client who’s a real pain in the a$$. When I first started freelancing, I was lucky enough to land an anchor client right away. …

two women sitting on chair

Client Communication: A Comprehensive How To Guide

Treasa EdmondCommunication Leave a Comment

This is a long one, but it’s worth the extra time! Effective client communication is one of the most important aspects of running a business. For clarification, when I say communication, I’m talking about every interaction you have with a client from the first time they see your website or book an appointment until you offboard them or finish your …