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10 Common Communication Mistakes and How to Fix Them

In Communication by Treasa EdmondLeave a Comment

Communication is super important when dealing with clients. In fact, it’s one of the keys to building strong client relationships and ensuring that projects meet the client’s expectations. But even experienced freelancers and small business owners can make communication mistakes that lead to misunderstandings, delays, and project failure. Let’s talk about ten common communication mistakes that freelancers and small business …

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Don’t Overpromise and Underdeliver: How to Manage Client Expectations

In Communication, Client Management by Treasa EdmondLeave a Comment

“This isn’t the quality of work I was expecting.” “We’d hoped you would be closer to done by this point.” “Honestly, this work isn’t up to par with what’s in your portfolio.” These are words you never want to hear from your clients. One of the biggest causes of client dissatisfaction is when you overpromise and underdeliver. Managing client expectations …

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9 Tips on How to Set Boundaries with Clients

In Communication by Treasa EdmondLeave a Comment

Impatient texts, late payments, and inappropriate advances. These are all examples of clients who needed set boundaries (or a quick firing). Boundaries aren’t always top of mind when you’re working on a client management plan, but they’re essential. They help keep professional connections healthy and productive. The trick is to make sure everyone feels respected without pushing your clients away. …

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Say it With Confidence: How to Discuss Rates

In Communication by Treasa EdmondLeave a Comment

Are you able to talk about the big things with confidence or does talking with potential clients make your mouth dry? Do you dread waiting for your potential client to say, “So, what are your rates for this type of project?” You’re not alone. Most of us have difficulty talking about “difficult” topics. Money—especially when it comes to quoting prices …

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Client Communication: A Comprehensive How To Guide

In Communication by Treasa EdmondLeave a Comment

This is a long one, but it’s worth the extra time! Effective client communication is one of the most important aspects of running a business. For clarification, when I say communication, I’m talking about every interaction you have with a client from the first time they see your website or book an appointment until you offboard them or finish your …