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Scam? Watch for These 5 Warning Signs

In Client Management by Treasa EdmondLeave a Comment

Have you ever wondered if a client is trying to scam you? Most of the scams I hear about start with an email or message on social media where the potential client tells you they have an urgent project and they’re willing to pay a rush fee or top rates if you can do it quickly. This is especially tempting …

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Don’t Overpromise and Underdeliver: How to Manage Client Expectations

In Communication, Client Management by Treasa EdmondLeave a Comment

“This isn’t the quality of work I was expecting.” “We’d hoped you would be closer to done by this point.” “Honestly, this work isn’t up to par with what’s in your portfolio.” These are words you never want to hear from your clients. One of the biggest causes of client dissatisfaction is when you overpromise and underdeliver. Managing client expectations …